Recent Security Breach
At Princeville State Bank, the safety and security of our customer's financial information is our first priority. All measures were taken immediately to protect the accounts of all customer's that are affected. The cards in question were restricted and new cards have been issued to those customers.
Information on compromised cards....
What is a compromised card?
A compromised card is a card that is at risk of being used fraudulently.
How long does PSB react to compromise notifications?
PSB takes every compromise seriously and requires issuance of new cards for affected cardholders. Those cardholders will receive phone and/or written notification if their card data has been compromised and new cards will be re-ordered.
Does this mean that I have fraud on my account?
Not necessarily. In fact, among the list of card numbers we periodically receive, rarely has anyone been affected by fraud. Take the opportunity to review your monthly statements.
What do I need to do if I discover fraud on my account?
Call PSB immediately. The number that you can reach our fraud department is 309-385-4375 extension 209 and 210.
How long does it take to receive my new debit card?
Most cards are received 10-14 days from the date of order. The new PIN number will be shipped out separately.
Is there a charge for the new card?
As a courtesy to our customers, under these circumstances, we do not charge the normal $5.00 replacement card fee.
What can I do to keep this from recurring?
Unfortunately, we have no way of stopping criminals from hacking into databases of merchants. While the possibility of a card being used fraudulently is low, we recognize the aggravation customers face in acquiring a replacement card or to have fraudulent activity removed from their account. In all situations, PSB reminds customers to always have a back-up method of payment and to check their activity on their accounts, often.
Any other questions or concerns, please call PSB at (309)-385-4375.